FAQ ARTWORK

Payment

Credit/Debit Card orders are processed securely by Stripe Payments.

I will ship the item after payment is received.

Shipping

All work including etchings are unframed unless otherwise stated . Shipping and packaging within the UK is sent via a tracked service with full insurance.  

Once payment has been received, shipping within the UK will take up to a week to dispatch. You will be sent a tracking number once the order has gone out.

Delivery will require a signature, so please be sure to specify an address where someone will be there to receive it.

Artworks purchased by overseas buyers can take up to 4 weeks to arrive, depending on their final destination. International orders are posted via international tracked with the Royal Mail. There website mentions this delivery will be 5-7days but they do state this could take anywhere from 1-6 weeks. You will be sent a tracking number once the order has gone out, so you are able to keep an eye on your delivery progress.

Regarding customs duties, there is nothing I can do. With every international order I am obligated to fill out a customs form.

Packaging

All unframed work is rolled and then sent in a tube and then a box for extra protection.

Framed work is sent with a courier service who packages the work, so it is safe for transit.

Studio Visitis

To get a better look of the artworks, you are very welcome to come to the studio by appointment. Lucy Auge’s studio is based on the outskirts of Bath,UK.

If you purchase the work you are also able to collect the work from the studio. This is a popular option when collecting framed work.

Framing

I work with a local craftsman who makes frames for me using sustainably sourced wood. The works for sale are unframed unless otherwise stated. A quote for frames and more details can be included if you wish to proceed with a painting.


FAQ FOR POSTERS AND POSTCARDS

Payment

Credit/Debit Card orders are processed securely by Stripe Payments.

I will ship the item after payment is received.

Regarding customs duties, there is nothing I can do. With every international order I am obligated to fill out a customs form.

Shipping

For all UK orders your postage fee includes signed for delivery. Unless you click the cheaper charge which are for cards only then your item is not tracked.
International is posted via international tracked with the Royal Mail. There website mentions this delivery will be 5-7days but they do state this could take anywhere from 1-6 weeks. So please allow for that. In the mean time I will email your tracking number so you can keep an eye on your parcel. 

All orders are aimed to be shipped on the day of receiving the order, although please allow between 2-3 days for busier times.

Refunds

I hope you are satisfied on your purchase. If not I can offer refunds on prints, posters and cards as long as it is returned in a saleable condition within 14 days. Please note that I are unable to reimburse postage costs.

Every item I sell, is packaged in a glassine bag for water proof protection but also will be packed in a cardboard envelope. Items will be packaged properly so will be sent from me in an undamaged condition so what happens in the post I can not be liable for.
If your items go missing I can not be responsible for this, as I have gone through all the necessary protocol to get it over to you.

Flower Prints

Where has the floral prints gone? They are now been sold via Atelier Auge. Click Here


PRIVACY & COPYRIGHT

Privacy Policy

By signing up for a catalogue or newsletter you are entered into my mailing list.

I will only contact you with the following:

  • Catalogues of new or available work

  • Exhibitions I am having or being included in.

  • Editorials I am featured in.

  • Invites to Private views.

To get an idea how many newsletters I send out:

2018 total of 5 emails sent
2017 total of 5 emails sent
2016 total of 3 emails sent

With all emails, you can opt-out at any time by emailing lucyauge@hotmail.co.uk, or by clicking the unsubscribe link in any of my emails. I promise to always keep your details safe and will never sell or swap your details.

Artwork sales, your details will be saved onto a private database for the artists archive.

Copyright

All work is copyright to Lucy Auge. Do not infringe the intellectual property rights relating to such elements, in particular to reproduce, display, modify, adapt, translate, extract or reuse. Lucy Auge owns her work reproduction rights, any reproduction is prohibited. Sharing of her images must be credited to the artist.