DELIVERY & RETURNS

Payment

Credit/Debit Card orders are processed securely by Stripe Payments.

I will ship the item after payment is received.

Regarding customs duties, there is nothing I can do. With every international order I am obligated to fill out a customs form.


Shipping

For all UK orders your postage fee includes signed for delivery. Unless you click the cheaper charge which are for cards only then your item is not tracked.
International is posted via international tracked with the Royal Mail. There website mentions this delivery will be 5-7days but they do state this could take anywhere from 1-6 weeks. So please allow for that. In the mean time I will email your tracking number so you can keep an eye on your parcel. 

All orders are aimed to be shipped on the day of receiving the order, although please allow between 2-3 days for busier times.


Refunds

I hope you are satisfied on your purchase. If not I can offer refunds on prints, posters and cards as long as it is returned in a saleable condition within 14 days. All original artwork is none refundable this includes etchings. Please note that I are unable to reimburse postage costs.

Every item I sell, is packaged in a glassine bag for water proof protection but also will be packed in a cardboard envelope. Items will be packaged properly so will be sent from me in an undamaged condition so what happens in the post I can not be liable for.
If your items go missing I can not be responsible for this, as I have gone through all the necessary protocol to get it over to you.


Privacy Policy

By signing up for a catalogue or newsletter you are entered into my mailing list.

I will only contact you with the following:

  • Catalogues of new or available work

  • Exhibitions I am having or being included in.

  • Editorials I am featured in.

  • Invites to Private views.

To get an idea how many newsletters I send out:
2017 total of 5 emails sent
2016 total of 3 emails sent

With all emails, you can opt-out at any time by emailing lucyauge@hotmail.co.uk, or by clicking the unsubscribe link in any of my emails. I promise to always keep your details safe and will never sell or swap your details.

Artwork sales, your details will be saved onto a private database for the artists archive.